Frequently asked questions
1. What is Mallo Mall?
1. What is Mallo Mall?
Mallo Mall is a Pakistan-based online store offering fancy lighters, cigarette cases, airsoft toys, and unique lifestyle accessories.
2. Do you deliver across Pakistan?
2. Do you deliver across Pakistan?
Yes. We offer nationwide delivery across Pakistan through third-party courier services, subject to courier coverage.
3. What are your shipping charges?
3. What are your shipping charges?
Shipping charges depend on your order value:
- PKR 0 – 2,999: PKR 180 shipping
- PKR 3,000 and above: FREE SHIPPING
4. Do you offer Cash on Delivery?
4. Do you offer Cash on Delivery?
Yes. Cash on Delivery (COD) is available across Pakistan, subject to courier coverage.
6. How can I place an order?
6. How can I place an order?
Simply browse our website, select your desired product, add it to your cart, and proceed to checkout. Enter your correct contact and delivery details and select your preferred payment method.
7. How long does delivery take?
7. How long does delivery take?
Delivery time depends on your location, courier service, and other circumstances. Delivery may take longer during public holidays, adverse weather, or other unforeseen situations.
8. Can I change my shipping address after placing an order?
8. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address.
Once an order has been dispatched, we may not be able to change the delivery address.
9. Can I cancel my order?
9. Can I cancel my order?
If you want to cancel your order, contact us as soon as possible.
Cancellation may not be possible once the order has been dispatched.
10. What is your return and exchange policy?
10. What is your return and exchange policy?
We offer returns and exchanges within 7 days after delivery of the parcel, subject to our Return & Exchange Policy.
Products generally need to be unused, in their original condition, and returned with applicable packaging and accessories.
11. What if I receive a damaged or wrong product?
11. What if I receive a damaged or wrong product?
Please contact us within 7 days of receiving your parcel.
Provide your order number and clear photos or video of the product so our team can review the issue and guide you through the return or exchange process.
12. Can I return a used product?
12. Can I return a used product?
Generally, no. Products must be unused and in their original condition to qualify for a return or exchange, except where the product is defective or damaged upon delivery.
13. How do I contact Mallo Mall?
13. How do I contact Mallo Mall?
You can contact us through:
WhatsApp & Call: +92 309 85588918
Email: Mallomallinfo@gmail.com
Support: Support@mallomall.store
14. Where is Mallo Mall located?
14. Where is Mallo Mall located?
Our warehouse and office are located at:
Model Town Link Rd, G.E.C.H.S. Phase 2, Muhammadpura, Lahore, 54600, Pakistan.