Return & Exchange Policy

At Mallo Mall, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or exchange within 7 days of receiving your order.

1. Return & Exchange Period

Customers can request a return or exchange within 7 days after delivery of the parcel.

Requests received after 7 days may not be accepted.

2. Eligible Returns & Exchanges

A product may be eligible for return or exchange if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product has a manufacturing issue.
  • The product is unused and in its original condition.
  • The product is returned with its original packaging and accessories, where applicable.

3. Conditions for Return & Exchange

  • To be eligible for a return or exchange:
  • The product must be unused and in its original condition.
  • Original packaging should be retained.
  • All accessories, manuals, tags, and included items should be returned where applicable.
  • The product must not have been intentionally damaged, modified, or misused.
  • The return request must be submitted within 7 days of delivery.

4. Products Not Eligible for Return

Returns or exchanges may not be accepted for products that:

  • Have been used, damaged, modified, or altered by the customer.
  • Are returned without original packaging where packaging is required.
  • Are damaged due to misuse, negligence, or improper handling.
  • Are returned after the 7-day return period.
  • Are missing original accessories or components.

5. How to Request a Return or Exchange

To request a return or exchange, contact our support team within 7 days of delivery.

Please provide:

  • Order number
  • Customer name
  • Phone number
  • Reason for return or exchange
  • Clear photos or video of the product, if applicable
  • Our team will review the request and provide further instructions.

6. Exchange Process

If your exchange request is approved, we will arrange the replacement product subject to availability.

If the requested replacement is unavailable, we may offer an alternative product or another suitable resolution.

7. Return Shipping Charges

If the return or exchange is due to a wrong, damaged, or defective product received from Mallo Mall, we will review the case and may cover the applicable return shipping cost.

For returns requested for other reasons, return shipping charges may be the customer's responsibility.

8. Inspection of Returned Products

All returned products are subject to inspection after being received by Mallo Mall.

If the returned product does not meet the eligibility requirements, the return or exchange may be rejected.

9. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the return and the original payment method.

For Cash on Delivery orders, we may request the customer's bank or other required payment details to process an approved refund.

Bank-transfer refunds may be processed to the applicable bank account after verification.

10. Contact Us

For return or exchange requests, please contact us:

Mallo Mall
Website: MALLOMALL.STORE
Email: Mallomallinfo@gmail.com
Support: Support@mallomall.store
WhatsApp & Call: +92 309 85588918

Warehouse & Office:
Model Town Link Rd, G.E.C.H.S. Phase 2, Muhammadpura, Lahore, 54600, Pakistan

Mallo Mall — Ignite Your Style. 🔥