Shipping Policy

At Mallo Mall, we aim to provide a simple, reliable, and convenient delivery experience for customers across Pakistan.

1. Shipping Charges

Our shipping charges are based on your total order value:

Orders of PKR 3,000 or more qualify for free nationwide shipping.

2. Delivery Across Pakistan

We currently offer delivery across Pakistan through third-party courier services.

Delivery availability may vary depending on the customer's location and courier coverage.

3. Delivery Time

Orders are generally dispatched after order confirmation.

Estimated delivery time may vary depending on your location, courier service, weather conditions, public holidays, and other unforeseen circumstances.

Customers may be contacted by our team or courier for order verification or delivery coordination.

4. Order Processing

Orders are processed during our regular business days.

For Cash on Delivery (COD) orders, we may contact you to confirm your order before dispatch.

For Bank Transfer orders, the order will be processed after successful payment verification.

5. Free Shipping

Customers receive FREE SHIPPING on orders of PKR 3,000 or above.

Free shipping applies automatically when the qualifying order value is reached, subject to product and delivery availability.

6. Cash on Delivery

Cash on Delivery is available across Pakistan, subject to courier coverage.

Customers are responsible for providing an accurate:

• Full Name
• Phone Number
• Complete Shipping Address
• City

Incorrect or incomplete information may cause delivery delays or cancellation.

7. Delivery Delays

Mallo Mall is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Weather conditions
• Public holidays
• Courier delays
• Road closures
• Natural disasters
• Government restrictions
• Incorrect customer information
• Other unforeseen circumstances

We will work with the courier service to resolve delivery issues as quickly as reasonably possible.

8. Failed Delivery Attempts

If a customer is unavailable or provides incorrect delivery information, the courier may make additional delivery attempts according to its policies.

Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD orders.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible.

Please keep the original packaging and product in its received condition until the issue has been reviewed.

Any replacement, return, or exchange will be handled according to our Return & Refund Policy.

10. Change of Shipping Address

Please contact us as soon as possible if you need to change your shipping address.

Once an order has been dispatched, we may not be able to change the delivery address.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:

Mallo Mall
Website: MALLOMALL.STORE
Email: Mallomallinfo@gmail.com
Support: Support@mallomall.store
WhatsApp & Call: +92 309 85588918

Warehouse & Office:
Model Town Link Rd, G.E.C.H.S. Phase 2, Muhammadpura, Lahore, 54600, Pakistan

Mallo Mall — Ignite Your Style. 🔥